Friday, January 4, 2013

Software Distribution is currently paused on this computer

   Today I came across a new issue while working on SCCM Task Sequence. The deployed softwares are not being received by the SCCM Client machine. My analysis on the issue and the solution with ref. links are given below for your reference.

The ConfigMgr Status Message Viewer showed the error stated below:

Message ID : 10038
System      : "MachineName"
Source       : SMS Client
Component : Software Distribution  Description: "The program for advertisement "ABCxxxxx" has not been run yet ("ABCyyyyy" - "App - Install"). Software Distribution is currently paused on this computer, and it has to be resumed before this program can begin."

Execmgr.log says "This program cannot run because a reboot is in progress or software distribution is paused."

If Task Manager does not un-pause (resume) Software Distribution, then it will eventually get itself out of the paused state after 24 hours (probably it should).

Check the below snapshot and the registry keys:

For X86 machines: 
  • HKEY_Local_Machine\Software\Microsoft\SMS\Mobile Client\Software Distribution\State\Pause
For X64 Machines:
  • HKEY_Local_Machine\Software\Wow6432Node\Microsoft\SMS\Mobile Client\Software Distribution\State\Pause 
  • HKLM\SOFTWARE\Microsoft\SMS\Task Sequence
On the right pane of the registry path, there might be some values that were not set to 0 again. Change the DWORD values for "Paused" and "Paused Cookie" from '1' to '0' and if possible restart the client.

You can try to stop/start the SMS Task Sequence Agent and then restart the SMS Agent Host, wait a couple of minutes and the Software Distribution will resume its process.

Please note that the task sequence resumed on the second snapshot but the detail states that it is failed which is due to a different error '183'. The discussion about the exit error code 183 is detailed here in my next post -->


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